Account Services Supervisor - Carson, CA
Do you have a passion for providing the absolute best service to your clients? Are you a natural leader who is ready to help a team reach the stars? Are you ready for a great career with a 66-year-old aerospace company who continues to grow?
Location: Carson, CA
Salary: $60,000-$70,000yr + bonus
Benefits:
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- Medical, Dental, Vision and Life Insurance
- Short term and long-term disability
- PTO and 9 paid holidays plus a floating bonus holiday!
- 401(k) with match!
- employee discount program!
- Hybrid schedule
- Cell Phone Allowance
Summary:
As an ambassador for our customers and their experience with GracoRoberts, the Account Services Supervisor is responsible for wowing the customer at every touchpoint throughout the customer buying journey, while balancing the needs of the organization and leading a team of Account Specialists.
What You Will Do Everyday:
- Enter and deliver quotes, design projects, sample requests, customer purchase orders and confirmations, ship date, and status while covering for team members who are out on PTO/SICK and for overflow when department is busy.
- Run reports and analyze data in support of KPI's and team productivity.
- Review monthly non-conformances to root cause with focus on opportunities for automating and training.
- Support role in training, documentation, meetings, and communication.
- Advocate/ambassador for the group for issues of escalation within other internal departments. i.e. priority lists, defect dashboard, and open orders.
- Drive online first initiative with team in support of KPI productivity.
Requirements:
- Minimum 2 years' experience in a similar position with direct experience interacting with customers and entering data with a high degree of accuracy.
- Well-developed time management and organizational skills to balance team and individual responsibilities.
- Ability to display empathy for both internal and external customers.
- Associate's degree (Preferred)