Take your career to the next level as an Account Specialist!
If you're passionate about building strong relationships, solving problems, and delivering exceptional service, we want you on our team. Join us and play a key role in driving customer success and business growth.

Apply today and become the trusted partner our clients rely on

Salary: $48,000-$52,000yr

Location: Wichita, KS

Summary:

The Account Specialist is responsible for managing and processing customer orders, quotes, design projects, and sample requests with accuracy and efficiency. This role involves coordinating with Purchasing to ensure customer requirements are effectively communicated to vendors, delivering timely updates to customers, and maintaining critical order details within the company’s Enterprise Resource Planning (ERP) system. The Account Specialist regularly exceeds customer expectations throughout the buying process.

What You Will Do Everyday:

• Enter and deliver quotes, design projects, sample requests, customer purchase orders and confirmations, ship date, and status.
• Obtain and review customer Quality Clauses and keep Customer Profile updated.
• Enter new accounts and out-of-system quote requests for pricing and availability into company ERP system.
• Process and run customer reports to analyze and ensure all customer commitments are fulfilled on time and as promised.
• Pull and supply any requested paperwork and partner with Technical Account Manager for issues regarding product, price and/or service delivery process.
• Conduct customer relations calls to educate, promote and register current customers on our e-commerce website.

Requirements:

• Previous Customer Service experience required.
• Aerospace, specialty chemical or adhesives experience a big plus!
• Excellent verbal and written skills with full competence and experience in Office Suite.
• Well-developed time management and organizational skills to balance team and individual responsibilities.
• Minimum of one years' experience in similar account management experience or directly interacting with customers an entering data with high accuracy.
• Associate's degree (preferred).