Location: Carson, CA

Payrate: $65,000-$75,000yr

Your Duties:

• Providing 1st, 2nd and third level Call Center support.
• Utilize advanced technical skills to analyze and resolve issues and tasks, including setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting.
• Distribute workload based on complexity, priority, and availability.
• Building, configuring, and deploying all workstation assets including ensuring company standards for software and security requirements are met.
• Manage escalations related to tickets and bridge the relevant parties to solve the problems.

Requirements:

• ​Bachelor’s degree in information technology or associated discipline from an accredited college or university preferred.
• ​Minimum of 5 years working in an Information Technology Service Desk environment.
• Working knowledge of Microsoft O/S, Office O365, and active directories.
• Willingness to travel up to 25% of the time to other domestic locations.