A MESSAGE FROM OUR CEO


This is an unprecedented time in our industry. Between a global pandemic, a massive supply chain disruption, and ongoing price increases due to material scarcity, it seems that we have all grown adept at crisis management over the last two years. Through it all, we remain resilient, and we continue to embrace our new normal while the industry rushes to meet demand.

Embracing the new normal often requires a shift in strategy, as it has for us, and it has come with some bumps along the way. We are working tirelessly to fine tune our systems, processes, and operations amidst a challenging new supply chain environment.

Here are some of the ways that we are working to make things better during this unique time:

  • Expedite Team: we’ve hired incremental purchasing resources to focus on buying, sourcing, and expediting your products, and we meet with suppliers several times a day
  • Sizeable Inventory Investment: we’ve spent an additional 20% in large strategic buys with key suppliers this year to buffer our stocking position and have more of what you want, when you want it
  • One-to-one customer service and deeper customer relationships: In May of this year, we moved from a queue-based transaction repository for quote and order requests to a more personalized and relationship focused model where you have a dedicated CSR serving your needs, and a direct number to call for customer care. Likewise, we are hiring more Account Specialists to enable an even more personalized service experience
  • Knowledge Center for Supply Chain Issues: in order to aggregate the daily updates from suppliers on supply chain issues, we’ve developed this portal to keep you abreast of what’s going on

On behalf of GracoRoberts, we thank you for your patience during this trying time. Please know that we are in it together and laser-focused on delivering the experience you deserve.

Sincerely,

Jason Caldwell

President and CEO



MANUFACTURER NOTICES

3M Automotive and Aerospace - 7/19/21

3M Scotch-Weld AF 163-2 & AF 191 Supply Disruption

3M Surcharge and Pricing Notification - 8/30/21

3M Potential Supply Disruption - 10/5/21

3M Force Majeure - 3M Polyurethane Protective Tape 8641 - 11/12/21

3M Adhesive Transfer Tape 9379 and 9380 Lead Time Notice - 2/1/22

3M EMD Supply Disruption - Force Majeure/Commercial Impracticability - 4/5/22

3M IATD Supply Disruption - Force Majeure/Commercial Impracticability - 4/5/22

3M Notice of Force Majeure and Commercial Impracticability - 5/31/22

Bostik - 2/25/21

Bostik Surcharge Notice - 9/16/21

BP Lubricants USA/Castrol - 3/1/21

BP Lubricants USA/Castrol - Pail Color Change - 9/7/21

Dow Silicones Corporation - 7/29/21

Dow Silicones Corporation - 10/1/21

Dow Silicones Corporation - Unexpected Material Disruption - 10/21

Dymax - 6/25/21

Eastman Chemical Company - 4/26/21

Everlube Products/Curtiss-Wright - 8/9/21

Evonik Force Majeure - Ancamine® TETA and TEPA - 10/20/21

E-Z Mix - 2/22/21

General Plastics - 8/4/21

Henkel- LOCTITE® Industrial - 1/1/20

Henkel - Electronics - 3/26/21

Henkel - Force Majeure Notification - 8/23/21

Henkel Price Increase Notification - 8/30/21

Henkel Raw Material Manufacturing Location Change - 9/3/21

Henkel Force Majeure – Silicone Based Thermal Management Products - 10/6/21

Henkel - Temporary Supply Disruption - LOCTITE Stycast 2651 BK, 2651-40 - 10/25/21

Henkel LOCTITE Industrial Products Pricing Notification - 1/3/21

Henkel Supply Disruption Impacting LOCTITE® AERO Products: Epoxy Curing Agent - 2/10/22

Henkel Force Majeure Notification LOCTITE EA 9658 - 2/14/22

Henkel Force Majeure Impacting Supply of LOCTITE AERO Products - 4/4/22

Henkel Hold Notification – LOCTITE® EA9309NA - ARL customers 4/20/22

Henkel Hold Notification – LOCTITE® EA9309NA - CARSON customers 4/20/22

Henkel LOCTITE AERO Supply Disruption - Epoxy Curing Agent - 5/4/22

Henkel Supply Disruption Newsletter: April 2022

Henkel LOCTITE AERO Supply Disruption - Epoxy Resin - 5/5/22 

Henkel Supply Disruption: LOCTITE EA 9658 - 5/5/22

Henkel LOCTITE EA & Agilent Disruption Letter - May 2022

Henkel Supply Disruption: LOCTITE EA 9891RP - 5/12/22

Henkel Supply Disruption: LOCTITE EA 9396 and 9396.6MD - 5/12/22

Henkel Force Majeure Impacting Supply of LOCTITE ABLESTIK Products: Glass Weave Carrier - 5/19/22

Henkel Supply Disruption: LOCTITE EA 460 - 6/3/22

Huntsman Advanced Materials - 3/19/21

Huntsman Advanced Materials - Los Angeles Supply - 7/29/21

Huntsman EPOCAST 50A-1 Raw Material Constraint - 9/1/21

Huntsman Advanced Materials Pricing Notification - 9/15/21

Huntsman Global Supply Chain Constraints - 10/20/21

Huntsman 2022 Pricing Increase - 10/25/21

Huntsman Los Angeles Supply - Increased Lead Times - 6/10/22

ITW Performance Polymers - 12/28/20

Mask-Off - 4/27/21

Medmix Poland - Force Majeure Notice - 5/23/22

Medmix Poland - Force Majeure Notice Update - 6/10/22

Momentive RTV 230 A/B Cartridge Packaging Notification - 11/17/21

Momentive RTV Grades Pail Color Packaging Change - 11/18/21

Momentive Price Increase Notification - 12/17/21

Momentive RTV Raw Material Source Update 2/2/22

Momentive RTV 12T Grades Product Discontinued Notification - 2/9/22

Nye Lubricants - 8/2/21

PPG Packaging - 8/1/21

PPG Aerospace Sealants - 8/1/21

PPG Aerospace Coatings - 8/1/21

Resin Formulators - 4/9/21

Resin Formulators - 10/15/21

Resin Formulators 2022 Price Increase Notification - 2/16/22

Resin Formulators Product Notification - Raw Material Source Update - 3/2/22

ResinLab - 3/26/21

Sherman Williams - 11/12/20

Sika Advanced Resins - 3/4/21

Sika Advanced Resins - 10/29/21

UPS 2022 Rates and Services

Zip-Chem Products - 3/18/21

  

GRACOROBERTS ANNOUNCEMENTS

Square News Block_Material Shortages_LM

RESOURCES FOR YOUR SUCCESS

We understand that business continuity is vital as we navigate the current supply chain disruptions.

Here are some helpful resources we offer to better serve you:

TDS SDS LIBRARY

Knowledge Blog

TECHNICAL VIDEO LIBRARY

Supplier Technical Content

 

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